Tenant Information
At Righthouse, we provide responsive property management, clear communication and professional support throughout your tenancy.
As a family-run independent agency managing over 175 properties across the Midlands, we use modern property software and online systems to keep maintenance reporting, communication and rent payments straightforward and efficient.
Maintenance & Repairs
Non-emergency maintenance issues should be reported through the street.co.uk app wherever possible to ensure the quickest response and accurate tracking.
For genuine emergencies outside office hours, please contact our emergency line:
Emergency Number
0115 718 5771
If we are unable to answer immediately, we aim to respond within one hour.
For non-urgent matters, please email: info@righthouse.co.uk
Examples of Emergencies
Major water leaks or flooding.
Complete loss of heating or hot water.
Electrical failure affecting the whole property.
Insecure external doors or windows following a break-in.
Smell of gas (after contacting National Grid Emergency Services).
Severe storm or structural damage posing immediate risk.
All other non-emergency maintenance should be reported through the maintenance portal or during office hours.
Opening Hours
Monday – Friday: 9:00am – 5:00pm
Saturday: Long Eaton 9:00am – 1:00pm
Wolverhampton Meetings: By Appointment
Sunday & Bank Holidays: Closed
Tenant Portal & Maintenance Reporting
Report maintenance issues in a flash and much more.
Tenants can register using their email address to access our online portal and maintenance reporting system powered by Street.co.uk.
Using the portal, tenants can easily:
View key tenancy information.
Report maintenance issues online.
Track maintenance progress and contractor updates.
You can download the Street.co.uk app on Google Play for Android devices and the Street.co.uk app on the Apple App Store for iPhone/iPad devices.
Renting Through Righthouse
Assured Periodic Tenancies (APT) in line with the Renters’ Rights Act reforms introduced from 1 May 2026.
Tenant notice periods generally require 2 months’ notice.
Security deposits capped at a maximum of 5 weeks’ rent.
Holding deposits equivalent to 1 week’s rent.
Rent payments and tenancy management handled through modern online systems.
Tenant Fees & Deposits
Righthouse Estate Agents is fully compliant with current tenancy and tenant fee legislation.
Holding Deposit: Equivalent to 1 week’s rent.
Security Deposit: Maximum equivalent of 5 weeks’ rent. All deposits are protected in accordance with current legislation.
No referencing fees.
No inventory fees.
Download our Tenant Fees Information and Renters’ Rights Act guidance below.